Platform Support Specialist
Full Time
9 am - 5 pm
Job Description
This role provides unsupervised follow the sun break/fix support of solutions, partners with Engineering to create and update hardware, operating system, configuration and design standards for Unix/Windows servers, the hardware that supports the servers, and the storage/virtualization technologies utilized in the infrastructure globally.
We’re looking for a talent who will be entrusted to communicate with our greatest asset, millions of customers from all over the globe. You’ll respond to customer support inquiries, author, and maintain technical documentation whilst inspire the team to continue to create the best user experience yet. If you’re a perfectionist at heart and you’re eager to work hard, you’ll be considered to be a brand champion – you’re about to be welcomed to your new home.
Wherk is committed to being a welcoming and inclusive place for everyone, and we are intentional about making sure people feel respected, supported, and connected at work – regardless of who you are or where you live. Diversity fosters innovation and helps us provide the best experience possible to our community.
Job Responsibilities
- Directly engage and collaborate with build teams to quickly resolve customer issues or reported bugs.
- Consistently utilize key ITIL processes to solve complex cross platform infrastructure issues with in-depth troubleshooting approach and provide most feasible options and recommend best solutions to specified problems including RCA.
- Troubleshooting Linux (Ubuntu and CentOS), Apache, Nginx, MySQL, Rails/Unicorn, and PHP
- Prioritize, engage and respond to customer support inquiries regarding product, functionality, account management, and billing.
Qualifications
- Excellent communication skills, verbal and written, and time-management skills.
- High School diploma or GED equivalent from an accredited institution is required.
- Ability to communicate complex ideas to technical and non-technical persons.
- Successful track record in providing world-class Customer Support to tech-savvy customers
- Ability to identify requirements and categorise/prioritise issues.
Other Benefits
- Minimum 3 years of experience supporting Windows server and VMWare technology.
- Minimum 5 years of IT experience.
We are always interested to meet potential team members to join our fast-growing, dynamic team of professionals.